FAQ

How to place my order ? Order flow :

1.)You can place your order Online or send your order to
Email : service@replicasilverjewelry.com
MSN : replicajewelry@hotmail.com
2.) After receiving your order, we will start to prepare and collect the stocks. This process needs around 1-2 days.
3.) We will email you the invoice with total ammount.
* If you haven't received our reply within 4 days, please contact us.
If part of the items were out of stock, we will cancel them and mark them in the invoice.

If you have no problem with the invoice,
4.) Please send the full payment by the payment method you select.
5.) After confirming your payment, we will ship the parcel immediately.

How to get more discount ? Discount policy:

1.) We give you a discount upon your order. The more you order,the more discount you will get. Our customer service will give you a reasonable discount price base on the quantity in your order form.
2.) The payment method you select will give you an additional discount. Click Payment for details.
For example:Your total amount for items is $200 in your order form ,we will give you 5% discount,if the shipping cost is $20,and you select paying by Western Union,you will get an additional discount of 6%,so the amount you should pay will be ($200*95%+$20)*94%=$197.4.

Does your company send free samples?

We are afraid not. We couldn't send free samples. If you want to check the quality of our items,you can buy a single item.The price of sample comes with gift box and pouch.Also you are welcome to place a trial order to test the quality of our products.

Is there any sum or quantity limit?

No,it is free to buy. If you want to wholesale,please contact us,the price is depend on your order quantity.

Does the customer need to pay the customs duty or import tax?

Yes. It is an international convention that the customer has to bear the tariff. But we ship the goods with a low value. Most countries do not calculate import tax or any sales taxes for low value imports. The customer is responsible for any taxes charged. 99% of our customers are not charged any taxes.

What is your warranty and return policies?

Our number one priority is customer satisfaction. Our objective is to ensure our customers are happy with their purchase and the service they receive so you will return again and again. We are interested in a long term business relationship based on trust, service, and quality. We work very hard to ensure only the very best quality replica is delivered to all of our customers promptly. Top grade materials and meticulous attention to detail.We have complete confidence in our merchandise and therefore guarantee 100% customer satisfaction. If you are unhappy in any way with your purchase you can return your item(s) via courier for a full refund. You must return your item(s) new and unused within 3 days of receipt for refund. The cost of the return package is the customer's responsibility. Tracking number must be provided before we can issue a replacement or refund. We do not charge any restocking fee. We are always here to help and you can contact us anytime.
1)The returned item must be in brand new condition in order to get the full refund.
2)Seller is not responsible for lost/damaged packages if uninsured.
3)No matter what reason if the item(s) return to us. Buyer need pay Shipping&Handling fee again for re-ship the item (except we write wrong buyer address). So please make sure your address is updated.
4)Please contact us for RETURN ADDRESS before you send the item(s).If you return your item(s) to the wrong address, you can not get the full refund.